FAQ
Is it really free?
Yes. Basic is free forever, with no commission: unlimited vendors, products, sales and deliveries, redelivery (also from a terminal in your store), receipts, gifts, free products, profit sharing, timed sales, the SL group discount, backup hubs, variation groups, product updates, a blogger team (with limits), blocking customers, your store brand and Marketplace sales. Fasty Pro is optional: L$ 4,999 a year.
How do I get an account?
Sign in with your Second Life username and a password you choose; the sign-up link arrives by IM. See Your Account.
How many vendors can I have?
As many as you want. Each vendor runs one light script and doesn't hold any product.
Can a vendor sell more than one product?
No: one vendor sells one product. Use one vendor per product (copies are quick: a copied vendor keeps its product). Variations are easy to manage with groups.
Do I need a backup hub?
You don't have to, but you should. A second hub in another region keeps your store delivering when a region restarts or goes down.
Why does the vendor need debit permission?
To pay your partners' profit shares, to give money back when a purchase can't go through, and to carry out the L$ you send from the panel. It only pays on its own to give money back on the spot; everything else needs an order from the Fasty server. See Setting Up a Vendor.
What happens if Fasty's server goes down?
Your store keeps selling. Vendors deliver through your hubs directly, and the server catches up when it is back. See Delivery You Can Trust.
Can customers get their item again?
Yes. Every customer gets a receipt link with Resend to my inventory, and a redelivery terminal in your store gives them a page with everything they bought. You can also Redeliver any sale, or Redeliver everything to a customer. Gift cards and delivered gacha prizes are the exception: they are never sent again.
Can I give a product away for free?
Yes. Mark it Free (Get Free on the vendor) on its sheet: the vendor shows Get Free instead of Pay. Good for FREE versions and demos. To give a product to one person, use Send to someone on the product sheet. See Products.
Can I put my store on sale?
Yes, on every plan. More → Discounts: the whole store, some products or everything but a few, with an end date if you want. Vendors change their price on their own and go back to normal at the end. See Discounts.
Can members of my group pay less?
Yes. Turn on Group discount on a product or a variation group: customers wearing your SL group tag see a second, lower price on Pay. See SL Group Discount.
Can I charge for an event or a membership?
Yes, with Payment requests PRO: put one on any vendor, run it in rounds (October, November…) with an amount and a deadline, and see who paid each round.
How do I know when I sell something?
The panel shows sales live. In Second Life, turn on the purchase confirmation by IM (it starts on). With Fasty Pro, you can also get every sale in a Discord channel.
Can I make a test sale without paying?
No. There is no test mode: a sale is a real payment. Use a cheap product (or set one to L$ 1 while testing). To check a delivery without paying, use Send to someone on the product sheet and send it to yourself.
Can I stop someone from buying from me?
Yes. Block them on their customer page, or by username if they never bought. If they pay anyway, the purchase is cancelled and the L$ goes back on its own. It's free on every plan and works on every vendor. See Blocking a customer.
Does Refund send the L$ back?
No. Refund records the refund in Fasty and undoes points, gift card balance, coupon uses and unpaid shares. Send the L$ back yourself, for example with Send L$ in the panel. Gift card sales and gacha plays can't be refunded. The L$ only goes back on its own when Fasty cancels a purchase itself: a limited product that just sold out, or a blocked customer.
Where do I see what's new in Fasty?
On the megaphone at the top of the panel, between the search and your picture. See What's new.
Can I see the odds of a gacha machine?
Anyone can: touching the machine gives a link to its public page with the odds of every item, and every play has a proof. See Gacha Overview.
Do gacha plays earn loyalty points?
No. Gacha has its own reward system: tokens and pity.
Can I use the panel on my phone?
Yes. The panel is a website, so it opens in your phone's browser too: sign in with your Second Life username and password.
Which languages does the panel speak?
English, Português and Español (Settings → Language and theme). Everything your customers see in Second Life is in English.
Who do I ask for help?
Message Prootoxy Resident in Second Life.